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Booking Information & Terms

A professional cleaning company cleans the property between stays to ensure there is no risk from Covid-19 transmission. Their procedures require guests to place all their used towels and bed linen in supplied bags at the end of the stay to permit safe handling by their staff and removal for washing.

Cleaning of the property between each let is included in the price.

Please let us know when booking if you want the single bed to make the Double room (sleeps two) to become a Family room (sleeps three) when booking. There is no price difference for the added single bed. We may need a few days advance notice to get the room configured – so if you are booking last minute we may only be able to offer beds for five; unless the family room has already been set up for six in anticipation of the next booking. 

Pricing and the minimum number of nights stay vary through the year with discounts for longer stays of four nights or more.

A valid card is required to secure your reservation. If your details are not accepted, an error with an address is a common problem, we will contact you and try and resolve the issue. If valid details are still not available after five days of trying to contact you, your reservation will be in danger of being cancelled. We will warn you via email if this is a possibility.

Payments are only accepted via credit/debit cards in advance. When your payment is successful you will be given directions to the property and information on how to collect the keys. Please make arrangements with us to make sure we are available and can process your payment successfully in good time, we suggest two or three days, prior to your arrival.

You may cancel the booking for a full refund of any payments made up to five days in advance of your stay. 

Please check availability to see if the dates you want are available, and make an initial booking using the “Check Availability” button. In the very unlikely situation there has been an error in our booking system and the property is not available we will refund any payments you have made in full.

A £200 refundable damage deposit / excessive cleaning deposit is taken when you arrive at the property via a charge on your credit card / payment from debit card. It will normally take five working days or less for us to review the property at the end of your stay and release the credit card charge / refund the deposit.

The refund will be sent to the debit card you used to make the full payment. If this method fails we will get in touch via email to make alternate refund arrangements with you.

If you stay for more then six nights we will refresh the credit card deposit charge as the original charge against the card will have automatically lapsed.

Earliest check in is 4pm, check out is 10am – get in touch if these times do not suit your plans.

Directions to the property and instructions for obtaining the keys (and a contact number in case you require assistance) are provided via email when you pay in full so please be sure you have access to your email account if you are travelling. 

Covid Rules (Scotland)

Please comply with the current Scottish Government rules for social distancing and household mixing when booking the property. 

From the 17th May 2021 Level 2 rules will apply. A maximum of six people from up to 3 households can stay overnight in the self-catering accommodation.

A bedroom should be occupied by members of only one household (or extended household). Children under the age of 12 are counted when reaching the limit of three households.

To reduce the risk of Covid infection, at the end of your stay please place all used bed linen (sheets and duvet covers), pillowcases and towels into the large bags provided. The cleaning staff will gather these for transporting safely to the laundry.

 

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15% discount if you book direct use the Discount Code: HighlandCow